Shop policies

Meat is perishable, so please check your order before you leave the counter, or as soon as it is delivered.

If something is not right, like the wrong cut, short weight, or a quality problem, tell us within 24 hours and we will replace it or refund it. There is no restocking fee.

We cannot take back meat that has left our care and been out of refrigeration, and nothing is ever returned by post. Special orders and whole-animal cuts are final once they are cut to your instructions.

Meat Tracker's full minimum policy is at meattracker.app/returns.

Order online and collect at the counter.

At checkout you choose a pickup day and time window; we cut and pack your order fresh for that window, so please give us the notice the checkout asks for. Bring your order number. If you are running late, call the shop and we will hold it in the cooler for you.